/ UCCE (Preferred) Support and integrate Cisco UCCE / Contact Center solutions Work with ICM, CVP, and CUCM environments..., Telecommunications, or related field Experience with Cisco UCCE (Unified Contact Center Enterprise) Knowledge of ICM, CVP, CUCM...
functionality within FileNet, ICM, and IBM BAW including custom widgets performing custom functions within custom built interfaces...
, commission calculations, and payout processing. Familiarity with SIC platforms (e.g., Anaplan, Oracle ICM, Varicent...
tracking, commission calculations, and payout processing. Familiarity with SIC platforms (e.g., Anaplan, Oracle ICM, Varicent...
Develop and maintain Zonal Reference Models (ZRM), Interface Control Models (ICM), and Interface Control Drawings (ICD...
implementations, including, but not limited to, Cisco Intelligent Contact Management (ICM) and Intelligent Voice Response (IVR...