with third-party and government platforms, including Indigov/GovDelivery, DIR telephony, and legacy CTS historical data...
, Decisions) tracking Lead cross-vendor coordination and dependency management with external partners, specifically Indigov...
and maintain secure, API-based integrations with Indigov/GovDelivery and DIR telephony platforms Develop and support case...
implementations within Microsoft Dynamics 365 Customer Service Execute testing and validation for integrations with Indigov...
with Indigov/GovDelivery and DIR telephony platforms Assist with case-management workflows, routing rules, queues, and SLA...
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