The Training Manager is responsible for designing, developing, implementing, and managing the comprehensive training program for all contact center personnel supporting the DOL National Contact Center (NCC). This role ensures that Customer...
We are seeking a highly skilled Salesforce Agentforce Implementation Engineer to lead the deployment of next-generation AI agents within complex, high-volume contact center environments. Operating within a CMMI Level III and ISO-certified f...
, telephony protocols API integrations and web services Familiarity with: Speech recognition and text-to-speech technologies...
The Workforce Manager is responsible for forecasting, scheduling, and optimizing staffing resources across the DOL National Contact Center (NCC) to ensure that all service levels, performance metrics, and operational requirements are consis...
The Operations Manager is responsible for the day-to-day management and execution of contact center operations supporting the DOL NCC, including OPA (front door) and agency-specific service lines (OSHA, ETA, WHD, etc.). This role ensures t...
ITCON is seeking an experienced Senior Program Manager (PM) to serve as the single point of accountability for the... ITCON does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age...
ITCONServices is seeking to hire a motivated and knowledgeable .NET Full Stack Developer to join our team. The... for version control, CI/CD, and development management of the system. At ITCON, we offer competitive compensation, paid training...
ITCONServices is seeking a Capital Planning Business Analyst Lead to provide senior-level CPIC and IT portfolio..., and mentoring junior analysts. At ITCON, we offer competitive compensation, paid training and development opportunities...
ITCONServices is seeking a Senior MS Access Database Developer to support the USDA FPAC Business Operations Branch.... At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start...
ITCONServices is seeking a Senior Financial Management Business Analyst to provide expert-level IT financial... metrics and KPIs, and guiding junior financial analysts. At ITCON, we offer competitive compensation, paid training...