ITCONServices is seeking a Project Manager to support program and project management activities across FPAC IT CPIC... and Financial Management support services. The Manager will ensure delivery of contract requirements, performance reporting, quality...
ITCONServices is seeking a Senior Financial Management Business Analyst to provide expert-level IT financial... metrics and KPIs, and guiding junior financial analysts. At ITCON, we offer competitive compensation, paid training...
most? Join ITCONServices, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed... customer expectations. We are seeking dedicated Call Center Operators to support emergency communication services for the...
Are you a seasoned call center leader who thrives under pressure and understands that every second counts? Join ITCON... Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer...
supports life-critical communications? Join ITCONServices, a forward-thinking consulting firm delivering innovative technology... services Assist the supervisor with oversight of shift performance and quality standards Train and mentor junior operators...
most? Join ITCONServices, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed... customer expectations. We are seeking dedicated Call Center Operators to support emergency communication services for the...
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits...
Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architectu...
The Workforce Manager is responsible for forecasting, scheduling, and optimizing staffing resources across the DOL National Contact Center (NCC) to ensure that all service levels, performance metrics, and operational requirements are consis...
The Reports Analyst is responsible for the development, management, and delivery of all operational and performance reporting for the DOL National Contact Center (NCC). This role ensures that accurate, timely, and actionable data is availab...