workflows using ITIL-based processes within an enterprise-grade Service Desk management system (e.g., Ivanti HEAT, ServiceNow... with industry-recognized Service Desk ticket management systems - Ivanti HEAT. Strong understanding of ITIL service management...
. Build & Deploy: Package and distribute software via Ivanti EPM and Microsoft Intune, ensuring timely patching, configuration... (AVD) or similar virtualization platforms. Hands-on experience with Ivanti EPM and Microsoft Intune, including package...
will also be a part of a team supporting JIRA, Ivanti Service Desk, and SharePoint, including administration, and assisting...
. Strong experience with toolsets for supporting systems, reporting, and ITIL (Rapid7, Crowdstrike, Ivanti, Elasticsearch, Splunk...
systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal..., and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage...
systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal..., and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage...
(including ServiceNow, BMC Helix, Ivanti Neurons, Jira Service Management, or Cherwell, is highly preferred). Familiarity...
systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal..., and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage...
systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal..., and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage...
assistance with purchasing systems, orders, and processes via phone (hotline), and the Ivanti ticketing system. Reporting... with procurement software (e.g., PeopleSoft 9.2, Ivanti ticketing system) and Microsoft Office Suite. Ability to manage multiple tasks...