, network connectivity, collaboration tools, and all deployed end-user technologies. In addition to advanced incident..., the IT Services Specialist will help drive adoption of these tools to enhance service quality and operational efficiency...
to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety... Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools...
knowledge of Win 10, Win 11 & MS Office Knowledge of Mac OS is preferred. Understanding of daily operations and delivery... processes Application / software installation and trouble shooting. Knowledge / exposure on ticketing tools (Service...
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core... and have a thorough understanding in delivering technology in a highly matrixed environment? At Freddie Mac, we are in the process...
, printers, conferencing tools, and office connectivity across all business units. · Troubleshoot OS, browser, VPN... or multi-site environment. · Solid knowledge of Windows and Mac OS, O365, VPN clients, and basic networking...
, but you need to know your way around a computer and be able to quickly learn new systems. A few of the tools we use are Freshdesk... be used for work. Mac preferred. Duties and Responsibilities Answer calls - use Freshcaller (a digital phone software...
(PC and Mac) and printer problems. Offer escalation support for help desk troubleshooting needs and training, with the..., and knowledge sharing . Desired Skills ServiceNow Certification (CSA or similar) Advanced Analytics Tools – Power BI...
, scanning, editing, and formatting visual material for publications in print and other media using various software tools... Windows and MAC environments. (Optional/Desirable) Applying skills in three-dimensional (3-D) modeling and animation...
platform activities Utilize client-provided tools and systems to complete team tasks Use chat, voice, and video communication... and help desk tools, along with strong typing skills Demonstrated success in event coordination and project coordination...
assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network... and complex Move, Add Change (MAC) requests within the defined service levels Act as interface between customer's associates...