and oral) with the ability to successfully interact at all levels of a matrix organization; ability to develop relationships... within all levels of the organization. Proven customer service skills. Ability to coach, train, and mentor other team members...
a positive, insightful and valuable service for customers. Engage with customers respectfully and from a point of knowledge... responsive and passionate communicator; both written and spoken Virtual/Matrix based organisation navigation skills Creative...
. Implement and design regular audits and examinations of assigned departments in an effort to develop a full risk matrix... service providers, and other operating partners. Conduct a thorough review of all incidents, analyzing risk metrics...
organizations (CROs) and other service providers, to ensure quality, timeliness, and compliance with contractual agreements..., managing multiple priorities and adapting to changing business needs. Experience working in a matrix organization and leading...
agreements, with a focus on Clinical Research Organizations (CRO). The position will have the opportunity to work in a matrix... development programs providing consistent customer service and delivering quantitative value through cost savings...
and external Customers and Service Providers, including but not limited to Clinical Research and Development, Global Study... & CSC Matrix Team Meetings providing all relevant data and documentation prior to each meeting, highlighting any risks...
, or product/service must do in order to fulfill the business requirements. Experience developing User (stakeholder) requirements.... Experience developing Quality-of-service (QoS) (non-functional) requirements - re requirements that do not perform a specific...
a matrix management structure in which you rely on other leaders for delivery of portions of your service ? Experience... input and assistance from others delivering the best solution and experience for the customer. ? Customer Service...
Team, this is a full‐time role responsible for all center‐level administration, including but not limited to service... partners, contractors, and internal cross‐functional teams with an exceptional service experience, while always maintaining...
with established service portfolio policies, procedures, standards and guidelines. Determine the best approach in the development... delivered. Collaborate across a matrix management environment with other developers and other Client department staff...