against active inventory. This privileged-user role sits at the intersection of end-user support, systems administration...
) of a Department of War agency. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the.... JOB DUTIES: Analyze escalated external-user tickets to determine the correct application resolver group, required information...
or similar dashboard tools for performance reporting. Familiarity with ISO/IEC 20000-1 service management systems...
against active inventory. This privileged-user role sits at the intersection of end-user support, systems administration...
judgment with limited day-to-day supervision. Minimum of 10 years of experience in systems or infrastructure engineering...
changes. Analyze weekly ACAS/Nessus vulnerability scan results for all in-scope systems, identify and prioritize critical... monthly STIG Compliance Report. Maintain and update POA&M items in eMASS for assigned systems, including milestones...
, NBIS). External users cannot access internal systems, so they reach the Knowledge Center through a dedicated toll-free...-to-confirm or reopen, three-business-day auto-closure), and safeguard sensitive user information in accordance with Privacy Act...
remediation tracking through POA&Ms. Interest in growing into endpoint engineering, systems administration, or cybersecurity...
platform (e.g., ServiceNow) of a Department of War agency to the systems around it: Active Directory and identity orchestration.... JOB DUTIES: Analyze integration requirements and data flows between the ITSM platform and enterprise systems (Active Directory...
Empower AI is seeking a SharePoint / Web Developer to build and maintain solutions on the enterprise collaboration platform and public-facing web content for a Department of War agency supported by an enterprise IT Customer Support Services...