leveraging analytics and monitoring platforms (e.g., ServiceNow Performance Analytics, Nexthink, Power BI) to drive: Data-driven...
Hands-on experience in integrating data from: Nexthink ServiceNow Contact Center platforms Monitoring/observability... and consolidate data from multiple enterprise systems such as: Nexthink ServiceNow Contact Center (CC) platforms Monitoring...
Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis... Required Importance DWP Support Services End User Tools - Nexthink Yes 1 Infrastructure Services macOS Yes 1 NA ITSM (IT Service...
(specific tooling): Intune;Windows 365 or Azure Virtual Desktop/Citrix;observability platforms (Nexthink, Dynatrace, Splunk...
: Experience with DEX platforms such as Nexthink, SysTrack, ControlUp, Aternity or similar platforms. Knowledge of automation...
and/or Nexthink platforms are preferred Strong analytical and troubleshooting experience using proven methodologies in diagnosing...
Experience with endpoint monitoring or digital employee experience (DEX) platforms such as Nexthink, Lakeside SysTrack, Tanium...
, Nexthink o similares. Conocimientos sólidos de SRE aplicados a endpoints o digital workplace: confiabilidad, reducción...