: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities Event-Driven Architecture: Design real-time.... Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace. Automation: Building...
requires a distinct, hybrid professional paradigm-blending deep, enterprise-grade Robotic Process Automation (RPA) design... patterns with modern Cloud AI ecosystems, Salesforce omni-channel structures, and formal financial service architecture...
I / II, Service Cloud Consultant. Responsibilities: Design real-time data streaming between Service Cloud (Cases... messages inside Service Cloud. Customize cases, entitlements, SLAs, and knowledge bases. Configure Omni-Channel, skill-based...
Solution IT Inc. is looking for MAO (Manhattan Active Omni) Techno-Functional Consultant for one of its clients... in Boston, MA Job Title: MAO (Manhattan Active Omni) Techno-Functional Consultant Required skills 12+ years of Techno...
Builder, Einstein AI). Configure Omni-Channel routing & messaging (chat, voice, digital). Design scalable integrations... / KYC). Salesforce Data 360 / Data Cloud. Agentforce (AI, Prompt Builder, Agent Builder, Einstein AI). Omni-Channel...
Position Overview Agentforce Implementation Lead Agentforce solution design from discovery through go-live and hypercare... behaviors. Design conversational journeys for customer self-service and call containment. Implement escalation and handoff...
o Interaction History o Call Recording Integration Configure Omni-Channel routing between Salesforce and Genesys. Design..., and contact center modernization initiatives. Key Responsibilities: Salesforce Architecture: Design scalable Salesforce...
in Data 360, Agentforce (AI), and Omni-Channel. This is a hands-on leadership role, responsible for designing, building... Salesforce design & development (Apex, LWC, APIs) Implement Financial Services Cloud (FSC) customer 360, onboarding, KYC...
Builder, Prompt Builder, Einstein AI) Configure Omni-Channel routing & messaging (chat, voice, digital) Design scalable... Services Cloud (FSC) and Banking domain experience, along with hands-on expertise in Data 360, Agentforce (AI), and Omni...
strategy, campaign development, deployment, optimization, customer segmentation, and user journey design. Strong analytical... Regional financial institutions. Strong knowledge of omni-channel customer engagement strategies across email, mobile, digital...