comprehensive technical training sessions for 200+ call centers, ensuring a smooth transition from legacy systems to Five9 Create...) is a plus Ability to translate complex cloud telephony concepts (IVR, ACD, Omni-channel routing) into digestible training for various...
, or merchandising systems. Familiarity with multi-unit or omni-channel retail operations. Experience with budgeting and forecasting..., inventory accounting, and retail margin concepts. Proficiency with Excel and ERP systems (e.g., Oracle, SAP, NetSuite...
between Salesforce, telephony systems, IVR, ACD, and CTI connectors. Translate business requirements into technical designs, sequence..., triggers, batch jobs LWC (Lightning Web Components) Visualforce (as needed) Salesforce Flows & Omni-Channel Customize...
» Must Have: Demonstrated experience enabling data integration between operational systems and domain services/data warehouses. Experience... with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian...
and modernize systems Conducting meetings and presentations to share ideas and findings Working closely with clients, technicians... with the following: Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery...
. The role involves customizing Salesforce applications, automating workflows, integrating with external systems... to automate business processes and improve efficiency. Configure and manage approval processes, escalation rules, and Omni...
, with opportunities to stretch across channels (Omni-channel initiative) Working with copywriter to review design proposals Partner... systems for branding/UI – taking guidelines and creating transactional flows Visual design skills Strong skills in persuading...
Staying up to date on the latest process and IT advancements to automate and modernize systems Conducting meetings... scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer...
latest process and IT advancements to automate and modernize systems Conducting meetings and presentations to share ideas... in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data...
: Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content... and modernize systems Knowledge, Skills, and Ability Business Analysis Exceptional analytical and conceptual thinking skills...