scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case Lead... Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI...
, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat Provide technical leadership... between Salesforce and external systems using REST/SOAP APIs and middleware platforms (MuleSoft, Dell Boomi, Informatica, etc.) Ensure...
interactions, issues, and resolutions in CRM/ticketing systems Document recurring issues and system bugs, escalating them... in technical support with live chat as a primary channel (omni-channel support experience required) Native-level English...
Job Title: Community Manager Department: Omni/ Store Division Supervisor Title: District Mentor Location... our stores. The Community Manager will embody and leadthe SalonCentric Omni-Channel experience to provide a holistic engagement...
in a fast-paced environment. Responsibilities: Provide omni-channel technical support to Home Office and Field users... communication channels and knowledge management systems to resolve issues and enhance the overall client experience...