Customer Support Engineer
and proactively report degradation to customers. This role includes an occasional on-call rotation managed through PagerDuty, covering...
and proactively report degradation to customers. This role includes an occasional on-call rotation managed through PagerDuty, covering...
: Jira for task management;Power BI for analytics (preferred);PagerDuty. Quality & Compliance: NCR/CAPA workflows, AS9100...
-DSS) Proficiency with monitoring and observability tools (Prometheus, Grafana, PagerDuty) Knowledge of secrets...
across engineering, support, and operations Write bots and integrations for Slack, PagerDuty, and the other systems we run the business...
. Leverage observability APIs, PagerDuty/Jira, and internal services to make response workflows measurable and repeatable.... Catchpoint), and PagerDuty (or similar). Experience improving incident tooling (ChatOps, workflow automation, status/comms...
(PagerDuty, ) Strong programming skills in Python, Go, or similar languages Excellent problem-solving skills, a "spidey sense...
tools (such as Grafana, PagerDuty, Jira, or Git). Experience leveraging data analytics (such as SQL or Palantir Foundry...
of our agent layer into the data engineering SDLC: requests arriving from Slack, Jira, GitHub, and PagerDuty, routed...
on-call rotation (via PagerDuty) serving as a high-level escalation point for our managed service provider (MSP... and ITIL-aligned processes (e.g., ServiceNow, PagerDuty). Experience with cloud FinOps practices and tools. Proven track...
rotation (e.g., PagerDuty) to support critical incident response, triage, and resolution outside of standard business hours...-management platforms such as PagerDuty. Experience supporting high-visibility campaigns, large events, or customer-facing...