ServiceNow Customer Experience (CX) Lead (VA ESOM)
;PMP or equivalent preferred. Experience implementing OCM methodologies (ADKAR, Kotter, Prosci, or equivalent). Excellent...
;PMP or equivalent preferred. Experience implementing OCM methodologies (ADKAR, Kotter, Prosci, or equivalent). Excellent...
in process improvement Change Management Certification (e.g., Prosci) - beneficial for driving EHR adoption Core Skills...
: Certifications in Business Analysis (IIBA), BPM, or Workato Change management experience (Prosci ADKAR, CCMP, or similar...
in change management methodologies (e.g., Prosci ADKAR, Kotter’s 8-Step Change Model) an implementation science, with a proven...
in process improvement Change Management Certification (e.g., Prosci) - beneficial for driving EHR adoption Core Skills...
in Medicaid, public health, or rural health programs Familiarity with care coordination or provider workflows Prosci or similar...
required. Skills & Competencies Strong knowledge of change management principles, methodologies, and tools (e.g., ADKAR, Prosci...
’s degree in IT or related field required. PMP, PROSCI and/or Agile certifications preferred. Proven experience leading...
of PROSCI and other change management methodologies and tools. Excellent written and verbal communication that is effective...
management frameworks (e.g., Prosci/ADKAR) and training large user populations. Compensation & Benefits This is a full-time...