management and security operations including CMMC compliance support for Microsoft cloud and on-premises systems. GCC High... Tickets Monitor and manage tickets received from customers on licensing topics (Autotask PSA) Respond to customer...
, methodologies, and governance to improve predictability, speed, and quality Own and evolve services tooling (PSA, project tracking... stakeholders Experience with PSA and services operations tools (e.g., Rocketlane, NetSuite OpenAir, Salesforce, Jira...
industries like healthcare, utilities, and public infrastructure where security, performance, and innovation matter..., implementing, and maintaining the company’s IT infrastructure to ensure optimal performance and security. This role involves...
). Support configuration, workflows, security, data integrity, and system performance. Partner with Certinia Lead Administrator... Experience 3+ years of experience administering Certinia (FinancialForce) or similar PSA systems. 3+ years of business analyst...
scalable workflows that support a growing client base and team Ensure consistent and accurate documentation within the PSA... all support activities follow security best practices and internal standards Client Communication & Experience Ensure clear...
meet their security, compliance, and performance requirements - Create technical design documents, integration specs... entry workflows, and financial reporting hierarchies - Guide customers on PSA best practices: utilization tracking...
on out-of-this-world customer service and advanced cloud and network security solutions. This is a hybrid role based in NYC... in PSA and account management tools Support strategic planning and reporting through preparation of TBRs, proposals...
in MSP environments. Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work... accurately. Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup...
and supervises the registration supervisor and PSA team. Assist the site leadership in participating or providing annual performance... receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time...
management and security operations including CMMC compliance support for Microsoft cloud and on-premises systems. GCC High... with Microsoft on customers' behalf Monitor and manage the licensing ticket queue in Autotask PSA (chiefly inbound customer...