understanding of how the Internet works - Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs..., and related technologies. Proficiency with Jira, Salesforce (or a similar CRM), and a Professional Services Automation (PSA) tool...
designs, and implement client-specific configurations that maximize security, performance, reliability, and scalability..., redundancy, security policies, and overall system performance while quickly identifying and resolving implementation issues...
a Service Support Technician to join our growing team. We help small businesses manage their cyber security risk and provide.... Because of this responsibility, we require excellent written and verbal communication skills. You will be required to update our PSA tickets...
and its associated ground support equipment. Evaluates Commercial Product Support Agreement (PSA) and Customer Support... invitation letters, working with Site Security, etc. to ensure a positive customer experience. Manages and reviews the...
. Active Secret clearance required to start. Must be able to maintain the security clearance required for this position..., Power BI, and Microsoft Office. Experience supporting Product Support Analysis (PSA), Product Support Management...
Intelligence platform, and our partner ecosystem is the multiplier. As a Partner Solution Architect (PSA) reporting to the VP... guardrails, security standards, performance expectations, and governance disciplines. Collaborate with Product & R&D to shape...
organizational engineering standards, governing processes, architectural review boards, change management, intercoms, PSA... and customers and mitigate early. Guide and mentor teams through architecture and security reviews. Drive implementation...
utilities to aid in resolving support requests. Firm understanding of a PSA service desk Perform hands-on fixes at the desktop... relationships with all departments and colleagues. Ensuring company safety and security standards are met. Network and server...
, and security deployments Backup and disaster recovery solutions Large, multi-vendor infrastructure projects You'll..., Sonicwall, Azure, or security certifications are a plus. Project Delivery & Professional Services Experience Success...
and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP). PSA/RMM improvements...) within approved standards. Support security posture through correct identity verification, suspicious-activity handling, and incident...