for Rai, our agentic, AI-powered action layer built on WatchGuard Cloud, WatchGuard's MSP focused security platform... to Have PSA and RMM familiarity: Experience with MSP operational tooling including ConnectWise, Autotask, NinjaOne, or HaloPSA...
Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points. Security... Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities...
(security, cloud, backup, compliance, hardware, licensing) Maintain high client retention and satisfaction scores Assist..., and prioritize service tickets in the PSA system Dispatch tickets to the appropriate technical resources based on: SLA...
Overview Let your career take off with PSA Airlines About PSAPSA Airlines, a wholly owned subsidiary of American... culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future...
and monitoring network security Deploying and managing Windows Servers and Active Directory Designing Local Area Networks.... Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level...
lights on. Support platform health: data integrity, security, integrations and the day-to-day responsiveness that keeps end... with the full GTM ecosystem — marketing automation, CS platforms, PSA and support tooling — and how they connect to Salesforce...
Experience using PSA, ticketing, and project management tools (e.g., ConnectWise, Autotask, Jira, Asana, Smartsheet, MS Project... project types (Microsoft 365 migrations, server refreshes, firewall implementations, security projects) Understanding of IT...
and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards. Support security... through shadowing, pairing, and high-quality escalation feedback. Balance client advocacy with scalability, security...
and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards. Support security... through shadowing, pairing, and high-quality escalation feedback. Balance client advocacy with scalability, security...
Support elements including Publications, PSA, Provisioning, Retrofit, and Systems Engineering. The manager will collaborate... such as Publications, PSA, Provisioning, Retrofit, Design Engineering and Systems Engineering. Support program and project management...