, designing, implementing, and managing integrated production and service delivery systems. These systems ensure performance... within the company security policy. Perform other duties and responsibilities as assigned. Essential Skills Experience...
Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5... with customers. Maintains accurate records and documentation on service tickets. Completes service documentation...
experience implementing Generative AI / Agentic AI solutions within enterprise-scale CRM and support systems. Hands...-on experience with leading AI platforms such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker, and ability...
. Integrate systems across endpoint management, identity, and service management platforms. Build scalable processes to support..., integrations, automation rules). Cross-Functional Collaboration Work closely with IT leadership, systems, EUC, security...
as an Alarm Management Technician: · Monitor the alarm systems in real time, including equipment, environmental, and security..., biotechnology, or similarly regulated environment is highly desirable. · Working knowledge of alarm systems, facility monitoring...
., systems, network, security) and track handoffs to closure. Execute standard changes and maintenance tasks (e.g., software... Annual membership to Costco or Sam's 401K ...and much, much more! Role Designation: IT Service Desk Specialist Level II...
management Monitor service desk metrics (response times, resolution rates, customer satisfaction) Manage escalated support... Promote a customer-first mindset across the team Lead, mentor, and develop the service desk team to deliver high-quality...
and other state systems using APIs, web services, and middleware Implement and manage Salesforce security and access controls..., Service Cloud, Experience Cloud, and other relevant Salesforce products Develop and maintain integrations between Salesforce...
, Visualforce, Lightning components, and LWC (where applicable) Integrate Salesforce with back-office/enterprise systems (often via... rapidly and iterate in a fast-paced environment Uphold security and governance standards aligned with the Salesforce security...
and customize Salesforce Sales Cloud, Service Cloud, Experience Cloud, and other relevant Salesforce products. â— Develop... and maintain integrations between Salesforce and other state systems using APIs, web services, and middleware. â— Implement...