Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5... with customers. Maintains accurate records and documentation on service tickets. Completes service documentation...
. Integrate systems across endpoint management, identity, and service management platforms. Build scalable processes to support..., integrations, automation rules). Cross-Functional Collaboration Work closely with IT leadership, systems, EUC, security...
., systems, network, security) and track handoffs to closure. Execute standard changes and maintenance tasks (e.g., software... Annual membership to Costco or Sam's 401K ...and much, much more! Role Designation: IT Service Desk Specialist Level II...
and other state systems using APIs, web services, and middleware Implement and manage Salesforce security and access controls..., Service Cloud, Experience Cloud, and other relevant Salesforce products Develop and maintain integrations between Salesforce...
management Monitor service desk metrics (response times, resolution rates, customer satisfaction) Manage escalated support... Promote a customer-first mindset across the team Lead, mentor, and develop the service desk team to deliver high-quality...
of platforms such as State Street Alpha, FactSet, Jacobi, and proprietary systems. Vendor & Service Provider Management Manage...: 6 months Responsibilities: Environment Oversight Ensure stability, scalability, security, and regulatory compliance...
and customize Salesforce Sales Cloud, Service Cloud, Experience Cloud, and other relevant Salesforce products. â— Develop... and maintain integrations between Salesforce and other state systems using APIs, web services, and middleware. â— Implement...
service level agreements and managing the performance of facilities staff. This role is a key member of the statewide.... Facilities Technicians, and third-party service providers, furthering the mission of KIPP Texas by delivering high-quality...
, Visualforce, Lightning components, and LWC (where applicable) Integrate Salesforce with back-office/enterprise systems (often via... rapidly and iterate in a fast-paced environment Uphold security and governance standards aligned with the Salesforce security...
. Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application...Position: Technical Systems Analyst (Applications Operations Team) Location: Boston, MA (Hybrid) Hours: 37.5 Hours...