for hardware, software, and other issues. Analyze, troubleshoot, and resolve more complex IT incidents and service requests... documentation of all issues and resolutions. Work collaboratively with other IT teams, to escalate and resolve persistent...
below. Other duties within the employee’s capability may be assigned. It is each employee’s responsibility to follow all policies... radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks...
, and annual goals identified through SMART goal deployment and established KPIs Build strong relationships with cross functional... leaders (HR, Finance, Sales/Marketing, IT, Engineering) to impact customer experience (quality, speed, ease) and shareholder...