Member requests and issues submitted through SolarWinds ticketing software. Serve as the first point of contact for Team... preferred, alongside experience with SolarWinds or similar ticketing systems. Customer Service: Exceptional customer service...
, and incident response procedures. Familiarity with network monitoring tools and ticketing systems (e.g., TMS, SolarWinds, HP...
. Administer SolarWinds Network Performance Monitor (NPM) and Network Configuration Manager (NCM). Map infrastructure components... knowledge of SolarWinds infrastructure tracking and the Dragos Platform for network behavior analysis. Must be able...
. Experience with monitoring tools such as SolarWinds, Auvik, or similar. RMM & Ticketing Systems: Hands-on experience with Remote...