. Support call monitoring, documentation, and quality observations. Assist with SPOK on-call schedule management and profile... updates. Support system accuracy for SPOK and AVAYA databases. Escalate operational issues to the Call Center Supervisor...
, and quality observations. Assist with SPOK on‑call schedule management and profile updates. Support system accuracy for SPOK...
monitoring, documentation, and quality observations. Assist with SPOK on‑call schedule management and profile updates. Support... accuracy of SPOK and AVAYA databases. Escalate operational issues to the Call Center Supervisor as required. Qualifications...
. Preferred Qualifications: 1. Experience working in a call center environment. 2. Experience with Spok and TigerConnect...
to Call Center Operators. Support call monitoring, documentation, and quality observations. Assist with SPOK on-call... schedule management and profile updates. Support accuracy of SPOK and AVAYA databases. Escalate operational issues to the...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...
management - Avaya/SPOK preferred Location: On-site Bethesda, MD Clearance: Tier 2 Public Trust Schedule: Business hours...
to influence diverse groups. · Knowledge of SPOK and Avaya call center platforms. · Experience in process improvement...
in everything they do. Job Responsibilities: Experience managing a customer contact operations function focused on inbound call processing. Knowledge of SPOK... center is preferred. SPOK and Avaya platform experience is preferred. Candidate will work on-site. Education High...