to Call Center Operators. Support call monitoring, documentation, and quality observations. Assist with SPOK on-call... schedule management and profile updates. Support accuracy of SPOK and AVAYA databases. Escalate operational issues to the...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...
management - Avaya/SPOK preferred Location: On-site Bethesda, MD Clearance: Tier 2 Public Trust Schedule: Business hours...
to influence diverse groups. · Knowledge of SPOK and Avaya call center platforms. · Experience in process improvement...
in everything they do. Job Responsibilities: Experience managing a customer contact operations function focused on inbound call processing. Knowledge of SPOK... center is preferred. SPOK and Avaya platform experience is preferred. Candidate will work on-site. Education High...
function focused on inbound call processing. Knowledge of SPOK and Avaya platform preferred. Strong analytical... center, preferably in the medical industry. Management experience in a 24x7 call center is preferred. SPOK and Avaya platform...
developing staffing strategies and implementing staffing plans within a 24x7 call center environment. Knowledge of SPOK... or supervisor in a call center, preferably in the medical industry. Management experience in a 24x7 call center is preferred. SPOK...
to influence diverse groups. · Knowledge of SPOK and Avaya call center platforms. · Experience in process improvement...
developing staffing strategies and implementing staffing plans within a 24x7 call center environment. Knowledge of SPOK... in a 24x7 call center is preferred. SPOK and Avaya platform experience is preferred. Candidate will work on-site. Education...