typically 8 hours per day working 3rd shift (sundown - early AM) Additionally, technicians will be cross trained in the skill...
and external inquiries within the same business day ("Sundown Rule"). Maintain a Customer Satisfaction score of 9.0 or higher...
become responsible for supporting other processes and duties in the supporting area. PROFESSIONAL Support Sundown rule returning...
Database. Join and attend appropriate market organizations. Adhere to the "Sundown Rule" for all client correspondence...
is dependent upon qualifications, and with work that typically goes from sun-up to sundown (40+ hours weekly), this presents a great...
, updating clients promptly per the Sundown Rule. You will coordinate with internal teams and vendors to resolve problems...
documentation issues. You will troubleshoot and resolve technical issues, updating clients promptly per the Sundown Rule...
documentation issues. You will troubleshoot and resolve technical issues, updating clients promptly per the Sundown Rule...
documentation issues. You will troubleshoot and resolve technical issues, updating clients promptly per the Sundown Rule...
. You will provide same-day customer updates on issue status, following the Sundown Rule. You will partner with Operations, IT...