experience working with contact-center platforms (Talkdesk) Experience gathering business requirements, leading implementations.... Preferred: Experience with Talkdesk Studio, automations, AI/QA modules, WFM/WFO tools, or CRM integrations. Knowledge...
, Talkdesk, and observations. Maintain call monitoring database metrics for call center employees. Provides structured... experience Associate or Bachelor's Degree Bilingual Spanish Experience with Salesforce, CallTower, Talkdesk, Order management...
quality reviews of data, phone calls, SalesForce, CallTower, Talkdesk, and observations. Maintain call monitoring database... Experience with Salesforce, CallTower, Talkdesk, Order management systems Skills: Emulates professionalism...
Responsibilities Perform all core responsibilities of the Technical Support Specialist role, including Talkdesk coverage, Salesforce...
and care facilitation platforms (Commons, Athena) and telephony tooling (TalkDesk), and documents accurately...
, Talkdesk, Amazon Connect, or similar) a plus Five9 certification(s) or formal Five9 platform training Experience...
, Pegasystems, NiCE, Genesys, Five9, Talkdesk, and Cisco. Gartner Analysts are widely recognized industry thought leaders who...
for Talkdesk and related technology, defining where AI voice, AI messaging, automation, workforce tools and analytics... Telecom/CCaaS, CRM, workforce management, AI voice, SMS and call-analytics ecosystems;ServiceTitan and Talkdesk experience...
Services, SLAs, and IT service management. Experience with ITSM and service platforms such as ServiceNow, Jira, Talkdesk...
CRM as the central hub with integration of TalkDesk and related tools for sales activity, call tracking, pipeline...