and how they connect with the broader tech stack (e.g., Talkdesk, Calendly, Mogli). Proven ability to scope and lead projects end-to-end...
. Experience with Talkdesk and/or HubSpot. Python or other scripting experience for analytics and automation. Advanced analytics...
Analytics Observe.AI Talkdesk Interaction Analytics Amazon Connect Contact Lens Google CCAI Insights Salesforce Einstein...
management (e.g., Empassion, OncoHealth), specialty vendors (labs, OptumBH, Pareto, Cozeva), operations/AI vendors (TalkDesk...
Analytics Observe.AI Talkdesk Interaction Analytics Amazon Connect Contact Lens Google CCAI Insights Salesforce Einstein...
a white glove service experience across all communication channels, including Talkdesk & Microsoft Teams phone support...
such as Talkdesk, confirming understanding and summarizing agreed next steps before ending each call. Respond through a live chat...
experience working with contact-center platforms (Talkdesk) Experience gathering business requirements, leading implementations.... Preferred: Experience with Talkdesk Studio, automations, AI/QA modules, WFM/WFO tools, or CRM integrations. Knowledge...
management (e.g., Empassion, OncoHealth), specialty vendors (labs, OptumBH, Pareto, Cozeva), operations/AI vendors (TalkDesk...
at time management, organization, and prioritizing tasks Experience with Zendesk, JIRA, Talkdesk or related tools (Certified...