Senior Project Manager, Contact Center
Cisco Customer Voice Portal (CVP) Webex Contact Center and Webex Contact Center Enterprise AWS Genesys Five9 Twilio...
Cisco Customer Voice Portal (CVP) Webex Contact Center and Webex Contact Center Enterprise AWS Genesys Five9 Twilio...
Twilio Segment, including Audiences, Unify, Personas/Engage, and destination integrations Marketing Systems integration...
team capability and headcount Owning vendor relationships across platforms such as Zoom, Twilio, SendBlue, Zapier, N8N...
Experience with one or more notification/engagement solutions (e.g., Twilio, SendGrid, Braze, Adobe Journey Optimizer, Iterable...
retry/backoff patterns for unreliable external systems Messaging infrastructure: email (AWS SES), SMS (Twilio), and chat...
AI experiences using STT APIs, TTS engines, or realtime audio (WebRTC, Twilio Voice, Socket.IO). Knowledge of multi-turn...
AI experiences using STT APIs, TTS engines, or realtime audio (WebRTC, Twilio Voice, Socket.IO). Knowledge of multi-turn...
AI experiences using STT APIs, TTS engines, or realtime audio (WebRTC, Twilio Voice, Socket.IO). Knowledge of multi-turn...
AI experiences using STT APIs, TTS engines, or realtime audio (WebRTC, Twilio Voice, Socket.IO). Knowledge of multi-turn...
AI experiences using STT APIs, TTS engines, or realtime audio (WebRTC, Twilio Voice, Socket.IO). Knowledge of multi-turn...