Description The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer’s inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsib...
Description The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer’s inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsib...
Provide professional services such as consultation, software readiness, and education to clients on Tyler software products... model to identify and document client requirements regarding Tyler products and functionality. May recommend options...
Description Responsibilities Data Quality Assurance: Perform routine data audits, validations and reconciliations to ensure accuracy and completeness. Identify data inconsistencies, errors or gaps and work with relevant teams to...
Description Responsibilities * Knowledge Base Development: Design, structure, and maintain a comprehensive knowledge base for internal and external use. Create, curate, and update knowledge articles, FAQs, troubleshooting guides, and ...
models that align with Tyler business direction and growth. Guide managers in the process of requisitioning contractors... to do work for Tyler. Ensure business rationale documentation and legally reviewed contracts and agreements are provided...
Description The Account Representative is responsible for driving sales and fostering growth of Tyler Software... professionally and meet or exceed sales targets. Account Representatives focusing on Tyler’s Municipal Justice solutions...
;overcome project obstacles. Act as a client liaison and representative communicating client feedback to appropriate Tyler.... Responsible for client relations. Ensures client fully understands the respective role/responsibilities of client and Tyler staff...
Description Responsibilities Help develop and implement annual team goals and strategies, addressing team needs and comparing operations to industry best practices (e.g. ITIL, HDI, etc.). Provide leadership and direction to IT staff...
Description We are seeking a highly skilled and experienced Senior Database Administrator (DBA) to join our growing team. The Senior DBA will be responsible for managing, optimizing, and securing the performance of our critical databases ...