Level 2 MSP IT Support Specialist
documentation, installation notes, and environment details. VoIP Administration Configure, support, and troubleshoot Vonage...
documentation, installation notes, and environment details. VoIP Administration Configure, support, and troubleshoot Vonage...
conversion improvements. Familiarity with telephony APIs (e.g., Twilio, Vonage) and voice synthesis/cloning technologies...
and externally with Customers. Telephone Email Slack Building Reports ServiceTrade Hubspot Front Vonage Texting...
, consultative experience on every interaction-via phone, email, chat, or case updates Utilize Salesforce, Sales Engagement, Vonage... and navigate systems such as Salesforce, Sales Engagement tools, and telephony platforms (e.g., Vonage) High level of adaptability...
partners or manufacturers - Microsoft, Cisco, Zoom - and select UCaaS and CCaaS platforms (Ring Central, Vonage, 8 by 8, Five...
computer operations skills required. Experience using Salesforce and Vonage preferred. High school diploma or equivalent...
a plus, not required. Proficiency with Microsoft Office Suite and basic computer operations skills required. Experience using Salesforce and Vonage...
with carriers (T-Mobile) and telephony vendors (Vonage VBC/VCC) to ensure scalable solutions, while establishing processes...) and telephony platforms (Vonage VBC/VCC). Deep understanding of cybersecurity best practices, compliance, and risk management...