Description Empower AI is seeking an Extended Hours Shift Lead to lead the standalone extended-hours IT Service Desk operation (weeknights 8:01 p.m. to 5:59 a.m. ET and weekends) for a Department of War agency with approximately 13,000 us...
Empower AI is seeking a Hardware Deployment Technician to plan and execute workstation, laptop, and peripheral deployments and hardware refresh waves for a Department of War agency at its headquarters campus across NIPRNet, SIPRNet, and JWI...
Empower AI is seeking a motivated IT Asset Management Specialist to analyze and maintain the accountability records for hardware and software assets managed by an enterprise IT Customer Support Services program supporting a Department of Wa...
Empower AI is seeking a Knowledge Management Lead to develop and manage the comprehensive Knowledge Management program for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 in...
Empower AI is seeking a Service Portal Developer to build and continuously improve the modernized IT Service Portal that serves as the 'front door' for every interaction the approximately 13,000 users of a Department of War agency have with...
Description Empower AI is seeking a Service Desk Shift Supervisor (Request Fulfillment) to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately...
Description Empower AI is seeking a Patch Management Engineer to own the analysis, prioritization, and enterprise deployment of operating system and third-party security patches for thousands of endpoints supporting a Department of War ag...
Description Empower AI is seeking a Service Desk Shift Supervisor to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users...
Empower AI is seeking a QASP / AQL Quality Analyst to own the Quality Control Program for an enterprise IT Customer Support Services program supporting a Department of War agency. The Performance Requirements Summary defines binding SLAs, X...
Empower AI is seeking a ServiceNow System Administrator to administer and sustain the enterprise ITSM platform for a Department of War agency, working alongside the Government platform owner who controls production deployment. The administr...