Empower AI is seeking a Business Analyst (ITSM Platform Requirements) to support the IT Capability Request (ITCR) process and ITSM platform development for a Department of War agency supported by an enterprise IT Customer Support Services p...
Empower AI is seeking a motivated IT Asset Management Specialist to analyze and maintain the accountability records for hardware and software assets managed by an enterprise IT Customer Support Services program supporting a Department of Wa...
Description Empower AI is seeking a Service Desk Shift Supervisor (Request Fulfillment) to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately...
Empower AI is seeking a QASP / AQL Quality Analyst to own the Quality Control Program for an enterprise IT Customer Support Services program supporting a Department of War agency. The Performance Requirements Summary defines binding SLAs, X...
Description Empower AI is seeking a Service Desk Shift Supervisor to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users...
Empower AI is seeking a Tier II Remote Resolution Specialist to resolve escalated Tier II incidents remotely for a Department of War agency with approximately 13,000 users at headquarters, regional, field, and remote locations, so that desk...
Description Empower AI is seeking a Service Desk Shift Lead to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users and t...
Zachary Piper Solutions is seeking a Deployed Support Specialist to support a company focused on enterprise IT operations and end-user technology services within a large-scale Department of Defense network environment. This position is on-s...
Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages ...
Description Empower AI is seeking an experienced Tier I Service Desk Agent to analyze and resolve complex IT incidents and service requests and to serve as a decision and escalation resource within Tier I on an enterprise IT Service Desk ...