Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, Genesys → cloud). Provide training, documentation, and knowledge transfer to customers and internal teams. Troubleshoot..., and deployment (not just support). **Multi-vendor UC experience**: Cisco, Genesys, Twilio, Zoom, Avaya, 3CX, or similar...
role requires over 3 years of experience in project management, particularly with contact center solutions like Genesys...
or Solution Architect in large-scale, multi-country Genesys Cloud (CCaaS) implementations Strong understanding of cloud... and usage of AI capabilities, both native to Genesys Cloud and/or external enterprise AI systems. End-to-end Genesys CCaaS high...
arquitecturas de Contact Center omnicanal sobre Genesys Cloud CX y/o Genesys Engage . Liderar proyectos de implementación..., migración y evolución de plataformas Genesys. Definir estrategias de enrutamiento, IVR/IVA, bots y autoservicio. Diseñar...
Con +190.000 personas en 50 paÃses, ayudamos a alcanzar el éxito de nuestros clientes e impactamos positivamente en la sociedad mediante una innovación responsable. Desde consultorÃa estratégica hasta tecnologÃas de vanguardia, superamos l...
rate exceeds 25%. Job Description We are looking for a Genesys Cloud WFM Engineer (Genesys Cloud – Development Focus...) with strong hands-on experience in configuring, extending, and integrating Workforce Management capabilities within Genesys Cloud...
rate exceeds 25%. Job Description We are looking for a Principal Genesys Cloud Professional Services Consultant... design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud...
between multiple internal systems (CRM, Payment, etc.) and the Contact Center (Genesys Cloud). The role requires speaking Spanish...
??Con +190.000 personas en 50 paÃses, ayudamos a alcanzar el éxito de nuestros clientes e impactamos positivamente en la sociedad mediante una innovación responsable. Desde consultorÃa estratégica hasta tecnologÃas de vanguardia, superamos...