de infraestructura - Contact Center Architecture (Avaya, Genesys, SIP) - Bases de datos SQL y NoSQL - Clusterización y contenerización...
Pivot, VBA, entre otros) | Excluyente. Manejo de herramientas de discado (Genesys y Epiron) | Excluyente. Conocimiento...
(i.e. Genesys Cloude, NICE, AWS Connect, etc.). Experiencia comprobada en gestión de proyectos y liderazgo de equipos...
de Contact Center: Genesys Cloud, Audicode, Cisco, Webex Contact Center. Desarrollo, mantenimiento y soporte de: IVR, Scripts... de Contact Center en Genesys Cloud, Campañas entrantes y salientes para clientes internos y externos. Diseño, mantenimiento...
Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the... best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform...
%. Job Description We are looking for a Service Delivery Coordinator to support operational delivery of managed services based on Genesys Cloud CX and other CCaaS... delivery and daily operations in alignment with SLA requirements. Work closely with Genesys Cloud CX consultants, engineers...
Delivery Coordinator to support operational delivery of managed services based on Genesys Cloud CX and other CCaaS platforms... operations in alignment with SLA requirements. Work closely with Genesys Cloud CX consultants, engineers, and support teams...
integrating with Five9 (preferable) or other public cloud contact center system (Genesys, CloudTalk, RingCentral...
. - Intermediate experience with SIPREC call recording. - Beginner experience with Cisco and Genesys voice platforms. - Beginner...
of managed services based on Genesys Cloud CX and other CCaaS platforms. In this role, you will work closely with delivery teams... with Genesys Cloud CX consultants, engineers, and support teams to track service activities and delivery progress. Monitor service...