CX Advisory Consultant (Colombia)
. - Should be able to compare operational KPIs (AHT, Churn, NPS, AWT, etc.) before and after a Genesys implementation. - Supports the...
. - Should be able to compare operational KPIs (AHT, Churn, NPS, AWT, etc.) before and after a Genesys implementation. - Supports the...
units to successfully develop synergies and innovative strategies;- Creative & Innovative thinking. Be able to solve... towards a multicultural team and constant changes;- Effective time management and organization skills. Be able to work under constant...
, while maintaining accuracy. 5. Self-motivated and able to move forward with responsibilities while using appropriate discernment...
, set priorities, organize, and coordinate work activities with others. - Effectively handle stressful situations. Able...
, set priorities, organize, and coordinate work activities with others. - Effectively handle stressful situations. Able...
knowledge in MS Excel - Relationship building, able to build collaborative partnerships with internal and external teams...
(Q&A-led;writing) â â Able to create clear, educational content for complex topics â â Strong internal linking...
practices and standards. Must be able to exchange information in a concise and logical way. Limited but direct impact on the...
: they must be able to communicate a clear message through short form video and determine the best ways to vary content for different... or Direct Response experience (work/writing samples are a big plus) - Able to learn from training/examples and quickly execute...
technology to measurable outcomes.Competencies* Strategic thinking;Able to reframe customer problems with a business lens.* High...