. In essence: you are the firstline of defense for technical problems, ensuring issues are resolved efficiently while keeping... involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier...
Representative to support our growing customer base. You’ll be the firstline of communication, handling inquiries, resolving issues... independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias, Zendesk...
and managing risks in line with the firm's policies and practices. Job responsibilities Analyze and breakdown complex business... mutually beneficial outcomes Assist in risk management by making informed decisions in line with the firm's risk management...
Job Description: Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software... develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software...
with firstline user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware..., software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams...
is expected, although this is not a first-line support position. Responsibilities: Debug and troubleshoot issues arising... technical skills, analytical ability, good judgment, software development experience, a strong operational background...