, VPN, and telephony tools (Avaya, Five9, Zendesk, RingCentral, etc.) - Basic knowledge of Active Directory and IT security...
knowledge e.g. Asterisk, Ringcentral, Five9, etc - Knowledge of cloud service management tools like AWS, Azure or similar...
, Five9, Zendesk, RingCentral, etc.)Basic knowledge of Active Directory and IT security practicesStrong communication...
/ multi-channel environments Integrate Zendesk with:Five9, Talkdesk, Genesys, Salesforce, HubSpot Build reporting... Strong knowledge of:Ticketing systems Voice platforms (Five9, Genesys, Talkdesk, etc.) CX metrics (SLA, AHT, CSAT, FCR) Experience...
with platforms such as Genesys, NICE CXone, Five9, or similar is a plus. Strong analytical skills and proficiency in Microsoft...