Sr. Customer Success Manager (Bogotá)
. - Drive customer reference-ability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score...
. - Drive customer reference-ability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score...
for excellence, professional growth, and continuous improvement every day? If your answer is a resounding YES! — then...
troubleshooting and knowledge sharing - Promote continuous improvement by questioning existing processes and suggesting enhancements...
, and severity. Collaborate with developers to confirm and validate fixes. Process Improvement Participate in grooming, sprint...
, and report on performance metrics across social, email, and website initiatives to identify areas for improvement and recommend...
and executing strategic and operational improvement initiatives. This role will collaborate with senior team members and operational... stakeholders on opportunities for improvement within HR sub-functions (e.g., centralization, process standardization), creating...
when needed Contribute to technical documentation and process improvement Complete onboarding and access all development...
and executing strategic and operational improvement initiatives. This role will collaborate with senior team members and operational... stakeholders on opportunities for improvement within HR sub-functions (e.g., centralization, process standardization), creating...
Improvement - Regularly map workflows, identify bottlenecks, and streamline processes - Hire, onboard, and develop team... - Foster a culture of improvement and accountability What Will Make You Successful - Hands-on operator with high initiative...
, and severity. Collaborate with developers to confirm and validate fixes. Process Improvement Participate in grooming, sprint...