a seamless “as a service†model. For each company, we provide new keys for their businesses, the people they work with, and the..., and driving reengineering efforts across service delivery teams. The ideal candidate will have proven experience in process...
-moving projects. Empathetic and client-oriented, with a service mindset and high emotional intelligence. Comfortable.... Not afraid of pushing back constructively or guiding clients through ambiguity. Comfortable working in lean startup teams...
with the Service Experience team members, Product Support Engineers, Training, and other key stakeholders. Additionally... by measuring the impact of documentation efforts through various metrics and analytics. Partner with a Service Experience/GTM...
processes are effective. Collaborate with vendors to ensure timely post-implementation service delivery and operational... (oversight role, not hands-on). Lead the RFP and vendor selection process;manage contracts, service level agreements, scope...
, customer service, logistics, IT). Ensure operational tasks are completed on schedule and according to SOPs. Escalate... vendor communication, track service delivery, and ensure invoices are routed/approved. Monitor vendor SLAs and escalate...
About Bonsai Bonsai is an all-in-one platform helping agencies, consultancies, and professional service firms run... and scale their operations. From lean 5-person studios to 100-person teams, thousands of businesses around the world rely...
Coordinator of Service Delivery Management to lead customer service operations within our Global Business Services (GBS... technologies to optimize service delivery across global business units. Key Responsibilities Customer Service Management: Lead...