, to produce and deliver assets for social, web, and other digital placements. Support omni-channel creative campaigns — ensuring...
, including case routing, omni‑channel, knowledge management, and service analytics. - Proficiency in Salesforce configuration... management, or partner relationship management). - Experience implementing Service Cloud capabilities such as omni‑channel...
Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience... routines on sales floor Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools...
includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys... Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat...
are consistent, personalized, and strategically timed to optimize engagement and response rates Omni-Channel Engagement: utilize... an omni-channel approach to map and analyze customers adoption in alignment with customer journey and across multiple...