and support of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni...
supporting CRM standards and program strategies through omni-channel collaboration, monitoring the success of those initiatives...
, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Omni-Channel Support, Service Request Management...
of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel...
and support of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni...
of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel...
dashboards in BI tools (Omni, a Looker-equivalent) to track the optimal disbursement rails across our core metrics: NPS... / DBT / Firestore) and experience with BI tools like Omni / Tableau / PowerBI / Looker or similar. The "Felix" Vibe...
of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel...
, deploying an Omni dashboard by noon, and running a full test suite before the end of day. Speed and rigor are not trade-offs... here — they are both required. Responsabilities Dashboard Development and Delivery Design and build production-ready Omni dashboards rapidly, from requirements...
CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions...