, acting as the first point of contact to clarify discrepancies and provide solutions, ensuring achievements of KPIs. Validate...
web contact methods (chat, e-Services). Documenting all customer interactions in CRM tool in accordance with SLA...
& motivate the team assigned to the project. Provide feedback regarding their performances. Being the single point of contact...
primary point of contact for assigned projects, representing the organization with utmost professionalism in internal...
, Brio) Additional Information: Contact center technologies, WorkForce Manager/Management, CRM or Business Intelligence...
primary point of contact for assigned projects, representing the organization with utmost professionalism in internal...
primary point of contact for assigned projects, representing the organization with utmost professionalism in internal...