and key contact for a wide variety of stakeholders (business unit, digital activation, agencies, translations team, QA team...
that optimize contact center operations. This is a senior, highly technical, hands-on role focused on architecting, developing... with clients and business partners. Domain knowledge in contact center Workforce Management, IVR and routing, Performance...
, Brio) Additional Information: Contact center technologies, WorkForce Manager/Management, CRM or Business Intelligence...
resolution. Assist with Customers request assistance via many channels including, phone, email, and various web contact methods...