Customer Support Agent (Colombia)
with proper documentation - Maintain accurate records of customer interactions in our support tools - Identify common issues...
with proper documentation - Maintain accurate records of customer interactions in our support tools - Identify common issues...
- Ensure delivery of negotiated product/function while following BNS standards and methodologies. This includes ensuring proper...
online research and compiling information when needed. - Ensuring confidentiality and proper handling of sensitive...
reports to Heads and key stakeholders, offering insights into timeline adherence and project progress. - Ensure proper... analysis, - Actively participates in the quality management of on-time project delivery. - Ensure proper use and management...
are followed in the proper order. **Responsibilities**: - Prepares daily reconciliations and analyzes source documents... any errors or customer disputes. - Edits billing-related information, updates customer's invoicing, and ensures proper support...
all payroll transactions are processed accurately, timely, and compliantly Understand proper payroll...
as needed. This position exercises great attention to detail and ensures all steps of the system billing process are followed in the proper... disputes. - Edits billing-related information, updates customer's invoicing, and ensures proper support documentation...
on/approved. Ensures proper delivery of services within scope to the clients. Evaluates new or innovative technologies...
;proactively recommend updates to existing agreements or policies. - Maintain version control and proper documentation...
delivery and identifying next steps - Ensures proper usage of knowledge management and case management systems to effectively...