Technical Support Analyst (Colombia)
and implement fixes or workarounds - Analyze logs and software code to detect bugs or performance issues - Monitor system...
and implement fixes or workarounds - Analyze logs and software code to detect bugs or performance issues - Monitor system...
engineering efficiency - Partner closely with mobile engineers to influence system architecture, improving testability, code...
with engineering teams. - Ability to clearly document workflows, data models, and system interactions. - Meaningful experience...
to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can... impact on other parts of the system. - Effective Decision Making: - Take decisions in a timely and efficient manner in line...
guidance and information from the Manager on a regular basis. - Support to one region – 3 countries - 1 system with ~ 10...
disposition each lead in our dialer system - Ensure each customer receives up to 6 phone calls during a 1-week cycle... based on customer interactions. - You are comfortable using a dialer system to engage customers and disposition...
, tracking and reporting expertise - Experience with Customer Relationship Management system (SalesForce) - Ability to travel...
from end-users via our ticketing system. Troubleshoot and diagnose hardware, software, and common network issues to identify... a ticketing system, ensuring proper categorization, prioritization, and timely resolution. Monitor and follow up on open tickets...
done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents...
Worldpanel’s global design system and brand standards to ensure all creative outputs are consistent, professional, and aligned...