around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping... consultants to uphold excellence in service and ticket resolution. **What will your day-to-day look like?**: - Provide first...
enterprise OSs. Experience providing ticket support. Experience providing live support: chat support, phone support, Zoom... - Splunk, DataDog, SQL tools. Location This role will be remote, and based in Colombia. Travel We prioritize...
in the following areas: ACD: Average Speed of Answer, Abandon Rate, Time To Abandon. FCR: First Call Resolution, Ticket... Escalations, Ticket Rework. MTTR: Reduce the gap between the Mean Time to Resolve and the actual time spent on tickets. SLAs...
Location Details: Colombia, remote. At GoDaddy, the future of work looks different for each team. Some teams work... improvement, or automation - not just a resolved ticket. Architect and advanced Forge Ops OS, the team's agent-based operating...
CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management. Own weekly DSAT reviews, ticket..., and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers...
. This is a hybrid role in Bogota, Colombia Responsibilities Include: Act as Tier 1 support for Veho's Operations teams... they need a data fix, a config change, an engineering ticket, or a hand-off to another team Resolve papercuts directly when...
Support Consultant - Measurement Applications Location: Bogota, Colombia Work Hours: 8:00AM - 5:00PM CENTRAL... Responsible for managing a backlog of customer issues, including the ticket's life cycle, which includes issue triage, documenting...
Support Consultant - Transportation Location: Bogota, Colombia Work Hours: 8:00AM - 5:00PM, 12:00PM - 9:00PM... are essential. Responsibilities Responsible for managing a backlog of customer issues, including the ticket's life cycle...
Support Consultant - Midstream Applications Location: Bogota, Colombia Work Hours: 6:00AM - 3:00PM CENTRAL STANDARD... Responsible for managing a backlog of customer issues, including the ticket's life cycle, which includes issue triage, documenting...
Support Consultant Location: Bogota, Colombia Model of Work: Hybrid Are you excited by challenges? Do you enjoy..., Ticket Resolutions and Escalations is a plus Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA...