workers (IR35, AWR, co-employment, misclassification, **** risks, etc.). Monitor SLA/KPI performance of MSP and staffing...
targets and expected deliverables are met according to the SLA guidelines Carry out a knowledge transfer process Identify...
Service Now platform, ensuring compliance with SLA guidelines and conducting timely follow-ups. Providing documentation...
and how metrics and calculations are done, reports and dashboards. Build reports to provide visibility on the operations numbers, SLA...
collection thoroughly. Creating visibility and KPIs by maintaining dashboards tracking vulnerabilities, remediation speed, SLA.... Have experience designing vulnerability-management dashboards and SLA tracking for leadership transparency. Demonstrate expertise...
workers (IR35, AWR, co‑employment, misclassification, 1099 risks, etc.). Monitor SLA/KPI performance of MSP and staffing...
through the Service Now platform, ensuring compliance with SLA guidelines and conducting timely follow-ups. Providing...
SLA targets. Responsibilities Provide technical support for customers, agents, and service associates while performing...
holder will be responsible for team management and development and driving SLA and case management compliance, reporting back...
with key vendors (e.g., banking partners and Concur), including SLA reviews, issue resolution, action planning for missed SLAs... operational escalations, exception handling, and SLA-driven service delivery. Languages Fluent English (written and spoken...