Identity And Access Management Automation Senior
languages and automation tools , driving process optimization and governance. Familiarity with ticketing systems and SLA...
languages and automation tools , driving process optimization and governance. Familiarity with ticketing systems and SLA...
with SLA and provide accurate resolution to employee issue. Demonstrate Ownership by highlighting any potential risk issues...
SLA and KPI. Report daily metrics. Process Standards Maintain policies and procedures for accounting processes...
with numbers. Key job responsibilities Operations: Fulfills objectives and KPI criteria for business, such as SLA, productivity... Quality and Process Excellence: Expected to work on resolving customer facing trouble ticketing process with 100% SLA...
timelines and modernization initiatives to ensure timely and efficient software delivery. Monitor case queues, ensuring SLA...
issues to management or third-party vendors as required by SLA contracts. Maintain and enhance technical documentation...
and coverage. · Provide regular updates on case status, process improvements, and corrective action plans for SLA breaches..., overseeing execution and capacity to ensure SLA adherence and compliance. · Lead the growth and development of the People...
to ensure SLA compliance and escalate when necessary. Maintain clear and consistent documentation of incidents and resolution...
Responsibilities Complete HR Shared Services and HR Systems tickets within the designated Service Level Agreement (SLA) Maintain...
with the Stryker SLMS Shared Service Team and monitor SLMS SS transactional activity to ensure business SLA’s are being... met;implement solutions for business needs and facilitate SLA improvement. Collect and present on training performance metrics...