People Operations Specialists - IC2
and 2 HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent...
and 2 HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent...
to resolution. Prioritize and manage workload effectively to meet SLA targets and ticket priority levels. Maintain accurate... like Zoom for customer support sessions. Knowledge of QA metrics, C-SAT, and SLA principles. Ability to analyze customer...
and executive leadership. Conduct regular reviews of service delivery processes to identify risks, ensure SLA compliance, and align...
HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent...
and executive leadership. Conduct regular reviews of service delivery processes to identify risks, ensure SLA compliance, and align...