Amazon Connect Engineer
telephony concepts: SIP/PSTN, IVR design, ACD routing, CTI, call recording, workforce management fundamentalsExperience...
telephony concepts: SIP/PSTN, IVR design, ACD routing, CTI, call recording, workforce management fundamentalsExperience...
ofrecemos puesto de Coordinador de Control de Inventarios para el sector de Almacen Logistica Transporte en la empresa ACD...
y outbound. Experiencia en routing inteligente (ACD, colas, habilidades, prioridades) y gestión de canales digitales omnicanal...
Familiarity with NICE IEX Workforce Management (WFM) systems preferred Familiarity with Cisco ACD or similar contact center...
Workforce Management (WFM) systems Familiarity with Cisco ACD and contact center telephony platforms Strong Microsoft Office...
., ACD routing, queue management, real-time adherence, agent state management). Experience with message queuing systems (e.g...
y procesamiento de quejas. 5. Proporciona soporte directo por lÃnea y lÃnea ACD para todas las llamadas entrantes relacionadas...
) platform capabilities Hands-on familiarity with core contact-center capabilities such as: IVR/IVA design, webRTC, ACD/routing...
) platform capabilities Hands-on familiarity with core contact-center capabilities such as: IVR/IVA design, webRTC, ACD/routing...