, shrinkage, occupancy, service level. Manejo de herramientas WFM Genesys, NICE, Avaya, Verint o similar. Excel avanzado...
platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect Handsâ€on with Contact Lens analytics, Workforce Management, or WFO...
) Intermediate knowledge of Call Center Systems (AVAYA CMS Supervisor (or equivalent)) Quality tools: Root cause analysis Cause...
for technical assistance. Manage VoIP Call Manager services (Cisco, Nortel, Avaya), including call routing, hunt groups, and audio...
Recording (Nice), Audio Conferencing (Avaya, Zoom), Unity Voice mail systems, Trader Voice platforms (Unigy IPC, BT Hoot... Company Infosys Mexico Domain Banking, Financial services Skillset Technology|Network-VoIP|Avaya-VoIP, Technology...
and designing reports 1-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys, etc.) Demonstrated...