, shrinkage, occupancy, service level. Manejo de herramientas WFM Genesys, NICE, Avaya, Verint o similar. Excel avanzado...
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for technical assistance. Manage VoIP Call Manager services (Cisco, Nortel, Avaya), including call routing, hunt groups, and audio...
Recording (Nice), Audio Conferencing (Avaya, Zoom), Unity Voice mail systems, Trader Voice platforms (Unigy IPC, BT Hoot... Company Infosys Mexico Domain Banking, Financial services Skillset Technology|Network-VoIP|Avaya-VoIP, Technology...
and designing reports 1-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys, etc.) Demonstrated...